What should I do if...

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To become a customer of RED Union Fenosa you need to present to the company’s sales offices the following documents :

Natural person :

• the document that certifies the lack of debts (for hostels and APLP that are handed over in the ownership of RED Union Fenosa);

• the document that certifies the title of ownership of the real estate; .

• the identity card;

• the filled in application form (the form will be given by the supplier);

Legal person :

• the document that certifies the lack of debts for consumption of electric energy;

• the document that certifies the title of ownership of the real estate;

• the identity card of the applicant and the holder of the act of ownership or of the person who acts as legal representative of that company;

• the company registration certificate;

• the certificate of assignment of the taxpayer identification number;

• the VAT payer registration certificate (for VAT payers);

• the plan of entity’s location ( to be drawn schematically by the applicant);

• the filled in application form (the form will be given by the supplier)

Customers who request a charge of 50 kW and higher should also present the draft calculations of the consumed power.

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To correct the personal data in the bill, you should send the copy of your identity card and the last paid bill to the fax number 43 12 05 or present a copy of your identity card and the last paid bill to one of the sales offices.

*This is valid if you have a contract.

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Household consumers: you should pay the amount of your debt and the reconnection fee at one of the company’s sales offices: at the counter – 101.45MDL, at the tower – 475.20 MDL.

Legal consumer: you should pay the amount of your debt and the reconnection fee at one of the sales offices of the Company: at the counter – 369.17MDL, at the tower – 565.37 MDL.

* The reconnection will be done pursuant to an execution order within 2 working days from the date of payment.

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The information for household (residential) consumers regarding the disconnection of energy according to the scheduled works is posted on the company’s web-site and is disseminated to all mass-media.

Economic agents are informed directly according to the agreed procedure.

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You should present the following documents to one of the company’s sales offices:

Natural person :

• The document that certifies the title of ownership of the realty;

• Identity card;

• The last paid bill;   

Legal person :

• The document that certifies the lack of debts for the consumption of electric power;

• The document that certifies the title of ownership of the realty;

• The identity card of the applicant and the holder of the act of ownership or of the person who acts as legal representative of that company;

• The company registration certificate;

• The certificate of assignment of the taxpayer identification number;

• The VAT payer registration certificate (for VAT payers);

• The plan of entity’s location (to be drawn schematically by the applicant);

• The filled in application form (the form will be given by the supplier);

• Customers who request a charge of 50 kW and higher should also present the draft calculations of the consumed power.

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The sales offices of UNION FENOSA i n the municipality of Chisinau are located at the following addresses:

• 168 A, Stefan cel Mare Ave. (the central building of The Technical University of the Republic of Moldova).

• 4A, Andrei Doga Street (Riscani district, using trolleybus no. 7, fixed-run minivans nos. 107, 117, 176, 184).

The bill may be also paid ANYTIME at any branch of the banks located in Chisinau:

• “Banca de Economii” S.A. (Savings Bank);      

• Commercial Bank "Victoria Bank" S.A .;

• Commercial Bank for Industry and Construction "Moldindconbank" S.A. ;

• Commercial Bank "Banca Sociala" S.A. ;

• Commercial Bank "Moldova - Agroindbank" S.A. ;

• Commercial Bank "Mobiasbanca" S.A. ;

• Commercial Bank "Investprivatbank" S.A. ;

• Commercial Bank "ENERGBANK" S.A. ;

• Commercial Bank "UNIBANK" S.A. ;

• Bank for Finances and Trade "FinComBank" S.A. :

• Commercial Bank "EuroCreditBank" S.A. ;

• Commercial Bank "EuroCreditBank" S.A. Comerciala "EXIMBANK" S.A. ;

• Commercial Bank" Universalbank" S.A. ;

• Romanian Commercial Bank Chisinau S.A. ;

as well as at:

The State Enterprise “Posta Moldovei”

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The sales offices work as follows:

• Monday – Friday  08.00 – 17.00 (without lunch break)

• Saturday               08.00 – 12.00

• Sunday                  day off

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Most installations and electric lines are in direct contact with the environment and are affected by its aggressive factors such as gales, storms, hoarfrosts, strong winds, heavy snow that may affect the functionality of the energy system. Sometimes, the equipment fails due to its wear. If you identified damaged conduits or other defects, in order to avoid any accident, you should urgently inform the supplier of electricity at the phone number 43 11 11. If necessary, please take measures to isolate or guard the place of accident until the arrival of the emergency team.

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You may find out the possible reason for not receiving your bill at this phone number 43 11 11 or directly at sales offices , where you will be given a copy of the missing bill. At the same time, you can request the real reading of the figures of the electricity meter upon the issuance of that bill.

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The procedure for disconnection of the lift at the station 2 in all the blocks of flats is stipulated in article 12 of the “Regulation regarding the method of provision and payment for the public and non-public utilities for the housing resources, the metering of apartments and conditions for the disconnection from or reconnection to the water supply and heating systems”, No. 191 of 19.02.2002, published in the Official Gazette of Republic of Moldova, no. 29-31/263 of 28.02.2002.

„The dwellers with the lift stations on the 2ndfloor are exempt from the payment for electric power used by the lift if the control device for the 2nd floor is disconnected, which is performed in accordance with the standards NRS 35-03-60:2003 and the compliance with the following conditions:

• the disconnection will be made with the written agreement of all the owners and the administrator of the lift ;

• the disconnection of the control devices will be made by the service provider upon the request and acceptance by the administrator;

• permanent access to the lift door at the station on the 2nd floor will be ensured ;

• the applicants for disconnection of the station from the 2nd floor shall not have debts for the lift maintenance services .

The dwellers from the 2nd floor in the blocks of flats where the disconnection of the station 2 was made before 1 December 2007 are exempt from the payment for electric power used by the lift. ”