FAQ

To become a customer of RED Union Fenosa you need to present to the company’s sales offices the following documents :

Natural person :

To correct the personal data in the bill, you should send the copy of your identity card and the last paid bill to the fax number 43 12 05 or present a copy of your identity card and the last paid bill to one of the sales offices.

*This is valid if you have a contract.

Household consumers: you should pay the amount of your debt and the reconnection fee at one of the company’s sales offices: at the counter – 101.45MDL, at the tower – 475.20 MDL.

Legal consumer: you should pay the amount of your debt and the reconnection fee at one of the sales offices of the Company: at the counter – 369.17MDL, at the tower – 565.37 MDL.

The information for household (residential) consumers regarding the disconnection of energy according to the scheduled works is posted on the company’s web-site and is disseminated to all mass-media.

Economic agents are informed directly according to the agreed procedure.

You should present the following documents to one of the company’s sales offices:

Natural person :

• The document that certifies the title of ownership of the realty;

• Identity card;

• The last paid bill;   

Legal person :

The sales offices of UNION FENOSA i n the municipality of Chisinau are located at the following addresses:

• 168 A, Stefan cel Mare Ave. (the central building of The Technical University of the Republic of Moldova).

• 4A, Andrei Doga Street (Riscani district, using trolleybus no. 7, fixed-run minivans nos. 107, 117, 176, 184).

The bill may be also paid ANYTIME at any branch of the banks located in Chisinau:

The sales offices work as follows:

• Monday – Friday  08.00 – 17.00 (without lunch break)

• Saturday               08.00 – 12.00

• Sunday                  day off

Most installations and electric lines are in direct contact with the environment and are affected by its aggressive factors such as gales, storms, hoarfrosts, strong winds, heavy snow that may affect the functionality of the energy system. Sometimes, the equipment fails due to its wear. If you identified damaged conduits or other defects, in order to avoid any accident, you should urgently inform the supplier of electricity at the phone number 43 11 11. If necessary, please take measures to isolate or guard the place of accident until the arrival of the emergency team.

You may find out the possible reason for not receiving your bill at this phone number 43 11 11 or directly at sales offices , where you will be given a copy of the missing bill. At the same time, you can request the real reading of the figures of the electricity meter upon the issuance of that bill.

The procedure for disconnection of the lift at the station 2 in all the blocks of flats is stipulated in article 12 of the “Regulation regarding the method of provision and payment for the public and non-public utilities for the housing resources, the metering of apartments and conditions for the disconnection from or reconnection to the water supply and heating systems”, No. 191 of 19.02.2002, published in the Official Gazette of Republic of Moldova, no. 29-31/263 of 28.02.2002.